Shipping policy

Shipping Policy

Thank you for shopping with TwistFit. Please read this Shipping Policy carefully so you know what to expect when placing an order with us.

1. Order Processing
Once your order is placed and payment is confirmed, it enters our processing queue. Processing typically takes 3 – 5 business days (Monday through Friday, excluding weekends and holidays), depending on order volume.
Please note: our stated shipping time of 3 – 5 days begins after your order has completed processing.

2. Shipping Time

  • After processing is complete, we aim to ship your order with our selected carrier.

  • The actual delivery time (once shipped) is estimated at 3 – 5 days for domestic orders.

  • Example: If your order finishes processing on a Wednesday, shipping time begins then and you might expect arrival by the following Monday–Thursday (depending on carrier and your location).

  • Holidays, carrier delays, remote delivery locations, or customs (for international orders) may affect delivery speed.

3. Shipping Rates & Options

  • We offer Free standard shipping within the U.S. on all orders.

  • Expedited or special shipping options (if any) may carry additional fees.

4. Shipping Destination & Carriers

  • We currently ship to: United States.

  • Carriers we use include (but are not limited to): [e.g., USPS, UPS, FedEx].

  • For international shipments, you are responsible for any customs/import duties, taxes or other fees charged by your country.

5. Order Tracking & Shipment Confirmation

  • Once your order has shipped, you will receive a shipment confirmation via email with tracking information (if applicable).

  • Please allow up to 72 hours for tracking to become active in the carrier’s system.

  • If you do not receive a tracking email, please check your spam folder or contact us at support@thetwistfit.com.

6. Delays, Lost or Damaged Packages

  • While we strive to meet our processing and shipping timelines, delays beyond our control (carrier issues, weather, natural disasters, customs clearance, etc.) can occur.

  • If your package is lost or appears significantly delayed, please contact us and we will work with the carrier to investigate, and reship the order.

  • If your package arrives damaged, please inspect it immediately and contact us within [e.g., 48 hours] of delivery with photos  and videos if applicable of the damage, so we can process a replacement.

7. Returns & Exchanges

  • For information regarding returns, refunds or exchanges due to shipping issues (e.g., wrong item shipped, damaged in transit), please see our [Return & Exchange Policy] page.

  • Note: shipping timeframes do not impact the product’s eligibility for return, unless otherwise specified in that policy.

8. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our operations, carriers, or business practices. The “Last Updated” date at the top of this page will reflect the most recent version.

9. Contact Us
If you have any questions about this shipping policy or your order, please contact us at:
TwistFit
Email: support@thetwistfit.com
Phone: (951) 542-3874‬
Address: 42309 Winchester Rd. Suite G
Temecula, CA 92590